CHITRESH GOEL

Developed a Slack API integration to automate retrieval of conversation data, enabling real-time incident summary generation and reducing manual effort by 40%.

Optimized PayPal's incident pipeline tool by identifying and resolving memory leaks, improving performance by 25% enhancing system stability.

Collaborated with the Incident Management team to triage and resolve merchant-related issues, enhancing the reliability of the core checkout product.

Designed a GraphQL-based data ingestion system to parse, validate, and store cookie data from CSV files into MySQL, improving data accuracy and processing efficiency.

Integrated CIBIL(TransUnion) API to fetch and process customer credit reports, enhancing user credit assessments with accurate addresses, credit scores and outstanding loans.

Implemented a business rule engine (Drools) to evaluate customers credit risk. Enabled dynamic rule updates from file on an S3 bucket - reducing implementation time by 70%.

Automated a personalized messaging system for push notifications via CleverTap and WhatsApp notifications using Gupshup, boosting credit outstanding to EMI conversion rates by 25% and increasing user engagement by 40%.

Developed an email OTP verification API through SendGrid for new onboarding workflows, utilizing Redis for OTP storage and verification, which streamlined user authentication and improved security